Please refer the Reference & Recommendations for Testimonials
ACCOUNTABILITY
“Accountability encounters every human value”
Benefits
* Increase employee commitment
* Be competent and capable in achieving goals
* More creativity and innovation thus increase in productivity
* Higher employee morale and satisfaction with the work thus
encourages organizational growth
Program Outline
– Goal Setting and execution
– Evaluation and task orientation
– Transparency and Communication
– Feed Forward Mechanism
– Case Study
Target Audience
Youth
Non – Executive level
Executive level
* Can be Tailormade to any caliber of staff
Duration
Two; 1/2 days
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CUSTOMER EXPERIENCE
“CX is the KEY to success”
Benefits
* Higher customer lifetime values – the Business growth
* Increase in Net Promoter Score (NPS) thus Brand equity
* Cost effectiveness through low customer turnover
* Healthy and happy customers & employees
Program Outline
“5 CX Energy vibes”
– Key touch points in Customer Journey
– Participants job role
– Relevant Knowledge/Skills /Attitude
– Bridging the Customer journey with the participants job role
– Designing the own CX strategy
Target Audience
Front liners
Back office staff
Sales Force
Duration
One day
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PERSONAL TRANSFORMATION
“You are as unique as your thump print”
Benefits
* Identify self value, thus self morale
* Increase confidence thus High Productivity
* Taking control over you
* Happy “YOU”
Program Outline
“Triple As”
– Appearance – The way you Think, Talk and Act
– Ability – Showcasing your skills
– Attitude – Walk the talk (Personality Traits)
Target Audience
Who loves themselves
Duration
One day
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NEGOTIATION SKILLS
You don’t get what you want. You get what you “NEGOTIATE”
Harvey Mackay
Benefits
* Peace of mind thus healthy office environment
* Performance growth
* Improve interpersonal relationships
Program Outline
– Models of Negotiations
– 10 Negotiation skills
– Process of a successful Negotiation
– PRADPAC Model
Target Audience
Who interact with people
Duration
One day
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TIME MANAGEMENT
“It is not about better Time Management, It’s about better Self Management”
Benefits
* Excellent personality
* Showcase effectiveness and Excellence
* High Productivity
* Healthy Office environment
Program Outline
“5 Cs”
– Clear Objectifies
– Competencies
– Conscious mind
– Clever Tools
– Control Self
Target Audience
Any Caliber of staff
Duration
One day
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TRAIN THE TRAINER
Benefits
* Become a “Skilled” Trainer
* Gain Confidence
* Being Respectful & Authentic in what you deliver
Program Outline
– Training & Development Cycle (TNA/Designing /Delivery
/ Evaluation
– Designing the presentation as per the purpose of the
programme
– Delivering the presentation as per the audience
– 4 types of Audience
– Practice Adult learning
– Corporate Experience
Target Audience
Who wants to be Inspired Trainers
Duration
Three days
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