“Accountability”
“Very interactive, well arranged & valuable knowledge gathered through examples which we could apply to our day to day activities”
”I was able to clearly distinctively identified the differences between Ownership, Responsibility and Accountability also there were some really eye-opening activities pointing out few things we know already but we take for granted.”
“Nicely done, well organized. Impressed with Fathima’s ability to remember everyone’s names ”
IT – FORTUDE
Customer Experience
Dear Fathima Ms,
I wanted to take a moment to express my sincere gratitude for the exceptional training session you conduct for our team on
The topic of Customer experience. Your expertise and presentation skills truly made significant impact on all of us.
Your training was nothing short of amazing, and it exceeded our expectations in every way. The content you covered was highly
Relevant and insightful, providing us with valuable knowledge and practical tools to enhance our interaction with customers.
Your ability to engage the entire team and create an interactive learning environment was truly commendable.
Your professionalism, deep understanding of the subject, and ability to tailor the training to our specific needs were greatly appreciated.
The way you encouraged open discussion and addressed our questions with patience and clarity truly fostered a positive learning atmosphere.
I would also like to extend my thanks to our GM Mr.Harendra & Head of training Mr.Shiran for arranging this valuable training opportunity.
It is a testament to the company’s commitment to employee growth and development.
Once again, Thank you for your outstanding training session. Your contribution has left a lasting impression on our team, and we are grateful for the
Knowledge and inspiration you have provide us. We look forward to applying what we have learned and continuing to deliver exceptional customer experience.
Warmest Regards,
S.Janagan,
Zonal Business Head,
Colombo central Zone
HNB Assurance PLC
Customer Experience
Dear Ms Fathima,
My sincere gratitude for the exceptional training session you conducted. This is an efficient and useful training session and the method was also presented pleasantly. I would like to express my gratitude to the organizers and trainers of this event
Thank you So Much
God bless you
Best Regards
N.A.N. Ranjith
Cluster Manager – Wellawatta City
HNB Assurance PLC
Customer Experience
Thank you for your effort. It is bringing us positive results.
Mr. Joe Karunarathne
Fmr. Head of Life Operations
Eagle Insurance now known as AIA Insurance
Sales Process
The LI sales training programme was a success and it helped to improve the knowledge about the company and its products,
New methods of prospecting (Specially over the phone) was a new experience for them and selling methods given to them by you were very helpful. Further new closing techniques have helped them immensely to improve their business closing abilities.
The environment created during the session was wonderful and still the participants can remember same.
I specially take this opportunity to say thank you – Fathima
Mr. Sarath Nanayakkara
Zonal Manager
Eagle Insurance now known as AIA Insurance
“ACCOUNTABILITY”
A set of “Grama Sewaka” was taken through a session on “Accountability” through their job roles and importance of their job role to the society.
5S
A session on “5S” was conducted to the Alpha Tours Limited staff. The said subject was presented for 3 hours onsite and was inculcated into the Vision of ATL
Career Guidance
District Secretariat of Kegalle – Sri Lanka organized a CSR project to a set of youth and IETS was apart of the project conducting a session on “Career Guidance”
CUSTOMER EXPERIENCE
Just wanted to let you know that we achieved 122 Million Dollar Round Table (MDRT) qualifiers from Bancassurance channel itself. Thank you for your support.
Thilan Karunathilake
Chanel Lead – Bancassurance Retail
HNB Assurance PLC
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